Safety Guidelines for Ridlin Users

Connecting pets, Connecting hearts – Safely

At Ridlin, our mission goes beyond connection, it's about building a trusted, joyful, and secure environment for every pet lover and their companions. These safety guidelines are designed to protect you, your pets, and your digital experience across Ridlin's community, social features, and IoT-powered services.

  1. Protect your personal information
    • Never share your home address, phone number, financial details, or login credentials
    • Avoid posting or messaging personal contact information within the app or public areas
  2. Engage with verified profiles only
    • Interact with users who have verified accounts or established activity history
    • Be cautious of users with inconsistent details or who push for external contact
    • Report suspicious profiles directly through Ridlin
  3. Meet responsibly in safe environments
    • Always meet in well-lit, public, pet-friendly spaces
    • Let someone you trust know about your meeting details in advance
  4. Keep your pet safe during meetups
    • Choose familiar, calm environments for your pet
    • Observe your pet's behavior closely and end interactions if they seem stressed
  5. Watch for red flags in behavior
    • Be cautious if anyone asks for money, claims emergencies, or tries to move conversations off-platform
    • Report aggressive, manipulative, or inappropriate interactions immediately
  6. Use Ridlin's reporting tools
    • Report concerning users, content, or behavior via the in-app options
    • All reports are confidential and reviewed promptly by Ridlin's moderation team
  7. Follow digital safety best practices
    • Use a strong password and enable device-level security if available
    • Avoid clicking on unknown links or engaging with spam
    • Log out when using Ridlin on shared or public devices
  8. Use IoT devices responsibly and safely
    • Only attach Ridlin IoT devices securely using the recommended method provided in the manual
    • Monitor device battery status and firmware updates regularly through the app
    • Do not leave IoT devices on your pet during extreme weather conditions or during water-based activities for longer period
    • Review your pet's data regularly to track health indicators and alert trends
    • Contact support@ridlin.com if the device malfunctions or shows irregular data
  9. Educate yourself with trusted resources
    • Explore Ridlin's Blog and AI Consultant for pet wellness guidance, training support, and behavior tracking
    • For health concerns always consult a licensed veterinarian or animal care expert
  10. Trust your instincts
    • If something feels wrong or unsafe step back immediately
    • Prioritize your peace of mind and your pet's safety in every interaction
  11. Stay informed with platform updates

Your role in creating a secure and supportive space is essential to the Ridlin experience. Whether you're a pet parent using our social features or an IoT user monitoring your pet's health, thank you for being a responsible part of the Ridlin family.

Need Help?

We're here for you. For any safety concern, platform issue or want to report something, submit at report a problem.