Ridlin Privacy Policy

We understand that privacy is important to you, and we’re committed to protecting your personal information. This policy outlines how we collect, use, share, and safeguard your data while you engage with our platform.

This Privacy Policy is effective from July 10, 2025. It replaces any previous privacy policies, which are no longer in effect.

Who we are

Ridlin is dedicated to connecting pet parents and their pets through a community-driven platform. We prioritize your privacy and aim to be transparent about our practices. For questions regarding this policy, you can reach out by submitting form at contact us or email our Ridlin Support Team at support@ridlin.com.

Where This Privacy Policy Applies

This Privacy Policy applies to all users of the Ridlin platform, including our mobile application, website, and any related services. By using the platform, you acknowledge and agree to the data practices described in this policy.

Data We Collect

Ridlin collects a variety of information to enhance your experience, including:

1. Personal Information
   • Account Information: When you register, we collect information such as your name, email address, password, and profile details about you and your pets.
   • Contact Information: This includes your phone number and any other contact information you provide to facilitate communication within our platform.
2. Usage Data
   • Information about how you use our platform, including features accessed, pages visited, and the duration of your visits.
3. Device Information
   • Details about your device, including device type, operating system, and unique device identifiers, which help us optimize our services.
4. Location Data
   • Geolocation data, which may be collected through your device settings if you allow us to access location services. This helps us provide location-based features.
5. IoT Device Data
   • Data Types Collected – This may include GPS location, activity levels, rest times, sleep score, stress indicators, temperature, motion alerts, and geofencing triggers
6. Cookies and Tracking Technologies
   • We use cookies and similar technologies to improve functionality, performance, and personalization. These may include first-party and third-party cookies (e.g., for analytics and advertising). You can manage your cookie preferences via your browser or platform settings.

How We Use Data

We utilize the data we collect for various purposes, including:

1. Providing and Improving Our Services
   • To operate, maintain, and enhance platform functionality based on user behavior and feedback.
   • Data is used to display pet wellness trends, location alerts, and activity summaries within the Ridlin app.
2. Personalization
   • To tailor your experience, such as recommending connections, pet services, and events relevant to your profile and preferences.
3. Communication
   • To send platform-related updates, account notifications, newsletters, and promotional content.
4. Security and Compliance
   • To protect against fraudulent, abusive, or illegal activities and ensure compliance with applicable legal obligations.

How We Share Data

We may share your information in the following circumstances:

1. With Your Consent
   • We will share your information when you give us explicit permission to do so.
2. With Third-Party Service Providers
   • We may use vendors to assist in operations such as payment processing, analytics, customer support, or marketing. These providers are contractually obligated to only process your data on Ridlin’s behalf and in accordance with this Privacy Policy.
   • IoT data is not sold to third parties and is only shared when required for system operation, diagnostics, or with user consent
3. For Legal Reasons
   • If required by law, subpoena, court order, or valid governmental request, we may disclose your data to comply with legal obligations.
4. In the Event of a Business Transfer
   • In the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity. We will notify you of such changes through prominent notice on the platform or via email.

Cross-Border Data Transfers

Your information may be processed in countries outside your residence, which may have different data protection laws. Where required, we implement safeguards such as Standard Contractual Clauses or rely on other lawful transfer mechanisms to protect your data.

Your Rights

Depending on your location, you may have the following rights under applicable data protection laws:

1. Access: Request a copy of your personal information.
2. Correction: Request correction of inaccurate or incomplete data.
3. Deletion: Request deletion of your personal information under certain conditions.
4. Objection: Object to specific types of data processing, such as direct marketing.

To exercise any of these rights, contact us or email us at support@ridlin.com. We may need to verify your identity before processing your request.

How Long We Retain Your Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and enforcing agreements, Data is stored securely and encrypted, in compliance with local regulations (e.g., GDPR, CCPA). For example, we retain account data while your account is active and delete it upon account closure unless otherwise required by law.

Children's Privacy

Ridlin does not knowingly collect personal data from children under the age of 13. The platform is not intended for use by individuals under this age. If we become aware that we have collected such data, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through prominent notice on the platform, email, or other appropriate channels. The “Effective Date” at the top will always reflect the latest version. Your continued use of the platform after changes indicates your acceptance of the revised policy.

How To Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, contact us or email us support@ridlin.com.

Thank you for being part of the Ridlin community! We appreciate your trust in us to protect your personal information.